Support
Nova Support
Find the current answer or prepare a complete request for the right team.
Search Support
Choose the area
Choose the closest area to see the right answers and prepare the draft with useful context.
Current service
There is no active purchase, warranty, or repair program. The working path today is a clear email draft to the right team.
Frequently asked questions
What can I use today?
ChatNova is a web Beta, and Build is a desktop research preview. Studio Pro and Nova OS are in development. Their product pages carry the current state.
How can I get Studio Pro?
No ordering, reservation, price, or delivery date is published. Send configuration or commercial questions to sales@productnova.ae.
Are final Studio Pro specifications available?
No final configuration or compatibility promise is published. The Studio Pro page is the current development record and is updated only when a detail is ready to stand publicly.
What warranty or repair coverage applies?
No purchase-linked warranty or repair terms are active because no sale or delivery is published. Nova must publish the governing terms before commerce activates.
What is the current Nova OS status?
Nova OS is in development. The current OS page shows the development direction and real captures; it does not publish a release date or compatibility matrix.
Where do I use ChatNova?
Open ChatNova through Nova Intelligence. Its page distinguishes the web Beta from the desktop Build research preview.
Is Support available in Arabic?
The site and request draft are available in English and Arabic. You may write the draft in either language; no response-language service level is published.
What makes a support request useful?
Include the product or area, a clear description, steps when relevant, date and time with time zone, device and environment, and a safe evidence link when useful. Do not include passwords, one-time codes, private keys, identity documents, or unrelated sensitive data.
Does this page create a ticket?
No. It validates your details and prepares an email draft for you to review and send. A ticket or automated-assistant state will appear only after a real backend can return a receipt.
Should Sales or Support handle this?
Configuration and commercial questions go to Sales. Setup, troubleshooting, and service questions go to Support. Everything else goes to General.
Prepare a support request
Clear details make routing easier. Do not include passwords, one-time codes, private keys, identity documents, or unrelated sensitive data.